REFUND AND CANCELLATION POLICY

Last updated: August 6, 2026

The Interior Continuum offers one-of-a-kind vintage and secondhand home décor, customized virtual interior design services, and related creative services. Because these purchases differ substantially, separate policies apply to physical merchandise and design services.

Please review the applicable section before placing an order.

1. Vintage, Secondhand, and Physical Merchandise

All Vintage and Secondhand Sales Are Final

Vintage, antique, secondhand, restored, and previously owned objects are sold as unique pieces. These items may show variations, patina, wear, fading, surface marks, repairs, age-related imperfections, or other characteristics consistent with their history.

We make reasonable efforts to photograph and describe each item accurately. Please review the complete product description, measurements, condition notes, and photographs before purchasing.

Physical merchandise is not eligible for return or exchange because of:

• A change of mind
• Personal preference
• Color differences caused by screens or lighting
• An item appearing larger or smaller than expected
• Failure to review the listed measurements
• Expected vintage wear or patina disclosed through the photographs or description
• Delays caused by the shipping carrier
• An incorrect address supplied by the customer
• An item not coordinating with the customer’s room or existing décor

Damaged, Incorrect, or Materially Misrepresented Items

Please contact The Interior Continuum within three calendar days of confirmed delivery if:

• The item arrived damaged in transit
• You received an item different from the one ordered
• The item contains significant damage that was not reasonably disclosed in the listing

Contact us through our Contact page and provide:

• Your name
• Order number
• A description of the concern
• Clear photographs of the item
• Clear photographs of the exterior and interior packaging
• A photograph of the shipping label
• Any other information reasonably requested to evaluate the claim

Please retain the item and all original packaging while the claim is reviewed. Do not discard packaging, attempt repairs, alter the item, or return it without written authorization.

When a qualifying concern is confirmed, an appropriate resolution may include:

• A refund
• A partial refund
• A return for refund
• A replacement, when a comparable replacement is available
• Assistance with a shipping-carrier claim

Because many pieces are one of a kind, an identical replacement cannot be guaranteed.

Authorized Returns

No merchandise should be returned without prior written authorization.

When a return is authorized because of seller error, qualifying undisclosed damage, or confirmed transit damage, The Interior Continuum will provide return instructions. The item must be returned in the condition received, with all included components and packaging, within the timeframe stated in the authorization.

Unauthorized returns may be refused.

Shipping Charges

Original shipping charges are generally nonrefundable.

When a return or refund is approved because The Interior Continuum sent the incorrect item or because a qualifying problem with the item is confirmed, reasonable shipping charges will be addressed as part of the approved resolution.

Order-Cancellation Requests

A request to cancel a physical-product order may be submitted before the order has been packed, processed, or shipped.

Cancellation requests are not guaranteed. Once fulfillment has begun or a shipping label has been purchased, the order may no longer be eligible for cancellation.

2. Virtual Interior Design and Creative Services

Virtual interior design services are customized specifically for the individual client and cannot be returned or resold.

A client may request cancellation only when:

• The required intake form has not been submitted
• Project materials have not been reviewed
• Project time has not been reserved
• Research or design work has not begun

Once the intake form has been submitted, project time has been reserved, research has begun, sourcing has begun, or design work has commenced, payment is nonrefundable.

The following do not create a right to a refund:

• Failure to provide required photographs, measurements, or information
• Failure to respond to project emails
• Client delays
• A change in the client’s taste, budget, circumstances, or preferences
• Failure to request included revisions by the stated deadline
• Failure to purchase or implement recommended products
• Product price changes or unavailability
• Disagreement among household members
• Failure to use completed or partially completed design materials
• Closure of an inactive project under the applicable service terms

If The Interior Continuum must cancel a service for reasons unrelated to client conduct, the client will receive either:

• A refund for the portion of the service not completed, or
• The work completed through the cancellation date together with an appropriate refund for any genuinely unearned portion

Projects terminated because of harassment, sexual misconduct, threats, abusive communication, repeated boundary violations, or other prohibited client conduct are governed by the Professional Conduct and Safety section of the Virtual Interior Design Service Agreement.

Complete service terms, scope limitations, project responsibilities, revision rules, and cancellation provisions are contained in the Virtual Interior Design Service Agreement.

3. Affiliate and Third-Party Retailer Purchases

Some content and design recommendations may contain affiliate links directing customers to third-party retailers.

Purchases made through a third-party retailer are transactions between the customer and that retailer. Returns, cancellations, exchanges, shipping concerns, warranties, damaged-product claims, and refunds are governed by the retailer’s own policies.

The Interior Continuum cannot access, cancel, return, exchange, or refund an order placed directly with another retailer.

4. Refund Processing

Approved refunds issued through The Interior Continuum will ordinarily be returned to the original payment method.

After a refund is initiated, the time required for it to appear depends on the customer’s bank, card issuer, or payment provider. Shopify notes that a refund cannot be reversed after it has been initiated, so approved refund details should be confirmed carefully before processing.

5. Mandatory Consumer Rights

Nothing in this policy limits any consumer right or remedy that cannot lawfully be waived or excluded.

6. Contact

Questions concerning an order, cancellation, damage claim, or this policy should be submitted through our Contact page.

Please include the relevant order number and the email address used at checkout.