SHIPPING AND DELIVERY POLICY

Last updated: August 6, 2026

This Shipping and Delivery Policy applies to physical merchandise purchased directly from The Interior Continuum.

Virtual interior design services and other nonphysical services are delivered electronically and do not require shipping.

1. Order Processing

Physical merchandise is generally prepared for shipment within two to five business days after payment has been successfully processed.

Business days do not include Saturdays, Sundays, or federal holidays.

Because many of our pieces are vintage, secondhand, fragile, unusually shaped, or one of a kind, additional preparation time may occasionally be required to package an item safely. When a meaningful delay is anticipated, we will contact the customer using the email address provided with the order.

An order is not considered shipped until it has been transferred to the shipping carrier.

2. Shipping Destinations

The Interior Continuum currently ships physical merchandise to eligible addresses within the United States.

Available delivery locations and shipping services may depend on:

• The customer’s address
• The size and weight of the item
• Carrier restrictions
• The shipping options available through checkout

We do not currently offer international shipping through standard online checkout.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping costs may vary based on:

• Package dimensions
• Package weight
• Delivery destination
• Selected carrier or service
• Additional handling required for fragile or oversized objects

Shipping charges paid to deliver an order are generally nonrefundable except when a refund or return is approved because of seller error, an incorrect item, or another qualifying issue described in our Refund and Cancellation Policy.

4. Delivery Estimates

Any delivery timeframe displayed during checkout or provided by a shipping carrier is an estimate rather than a guaranteed delivery date.

Delivery may be delayed by circumstances outside The Interior Continuum’s control, including:

• Carrier disruptions
• Weather
• Holidays
• Incorrect or incomplete addresses
• Regional service interruptions
• Transportation delays
• Package inspections
• Events affecting shipping networks

The Interior Continuum is not responsible for a carrier’s failure to meet an estimated delivery date. We will make reasonable efforts to assist when an order appears meaningfully delayed or lost.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the address carefully before submitting an order.

If an address correction is requested before fulfillment begins, we will make reasonable efforts to update it. Address changes cannot be guaranteed after an order has been processed, packed, labeled, or transferred to the carrier.

The Interior Continuum is not responsible for delivery problems caused by:

• An incorrect address supplied by the customer
• A missing apartment, unit, suite, or building number
• An outdated address
• An inaccessible delivery location
• The customer’s failure to retrieve a package
• Delivery instructions that the carrier cannot accommodate

Additional shipping charges may apply when an order must be resent because the original address was incorrect, incomplete, or undeliverable.

6. Tracking

When tracking is available, the customer will receive a shipping-confirmation email containing the tracking information.

Tracking information may require 24 to 48 hours to update after the shipping label is created or the package is transferred to the carrier.

A shipping-label notification does not necessarily mean that the carrier has already scanned or transported the package.

7. Delivery and Package Security

The customer is responsible for providing a delivery location where packages can be received securely.

Once tracking shows that a package was delivered to the address supplied with the order, The Interior Continuum cannot guarantee recovery, replacement, or reimbursement for packages that are subsequently lost, stolen, misplaced, or removed from the delivery location.

Customers should contact the carrier, check the surrounding delivery area, speak with other household members or neighbors, and contact building management when applicable.

Please also contact us through our Contact page so we can review the available tracking information and determine whether further assistance may be possible.

8. Lost or Significantly Delayed Packages

If tracking has not updated for an unusual period or the package has not arrived within seven calendar days after the carrier’s estimated delivery date, please contact us through our Contact page.

Include:

• Your name
• Order number
• Shipping address
• Tracking number
• A brief description of the issue

We may ask the customer to confirm details or cooperate with a carrier inquiry or claim.

A carrier investigation may be required before a package is treated as lost or before a refund, replacement, or other resolution can be considered.

Because many items are one of a kind, an identical replacement may not be available.

9. Items Damaged During Shipping

Please contact us within three calendar days of confirmed delivery if an item arrives damaged.

Provide:

• Your name
• Order number
• Clear photographs of the damaged item
• Clear photographs of the interior packaging
• Clear photographs of the exterior packaging
• A photograph of the shipping label
• A description of the damage

Retain the item and all original packaging while the concern is reviewed.

Do not discard the packaging, attempt repairs, alter the item, or return the package without written authorization. The carrier may require the original packaging and photographs when evaluating a shipping claim.

Damage claims and available resolutions are governed by our Refund and Cancellation Policy.

10. Returned, Refused, and Unclaimed Packages

An order returned to The Interior Continuum because it was refused, unclaimed, undeliverable, or addressed incorrectly may require additional payment before it can be shipped again.

Original shipping charges are generally nonrefundable.

When an order is returned in its original condition and the customer does not wish to pay for reshipment, any refund consideration will be governed by the Refund and Cancellation Policy and may exclude:

• Original shipping costs
• Return shipping costs
• Carrier fees
• Costs caused by an incorrect or incomplete customer-supplied address
• Damage resulting from refusal or repeated transportation

11. Virtual Interior Design Services

Virtual interior design services are nonphysical services and are not delivered by mail.

Design-service communication and deliverables are provided through the designated intake form and email according to the applicable service listing and the Virtual Interior Design Service Agreement.

No shipping charge should apply to a purchase containing only virtual design services.

If a customer purchases both physical merchandise and a virtual design service in the same order, shipping charges apply only to the physical merchandise.

12. Contact

Questions about shipping, tracking, delivery, or a damaged package should be submitted through our Contact page.

Please include the order number and the email address used at checkout.